Shipping policy

Shipping Policy for Vela Natural

Thank you for shopping with Vela Natural. This Shipping Policy explains how orders are processed and delivered to our customers.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • In case of high order volume, shipments may be delayed slightly. Customers will be notified if this occurs.

Shipping Locations

We currently ship orders across India (or your serviceable regions).
Delivery availability may vary based on location and courier service coverage.

Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout and displayed before payment.
  • Any promotional free shipping offers will be clearly mentioned on the website.

Estimated Delivery Time

  • Standard delivery: 3–7 business days after dispatch
  • Delivery times may vary depending on your location, courier partner, or unforeseen circumstances.

Shipment Tracking

Once your order is shipped:

  • You will receive a confirmation email/SMS with tracking details.
  • You can track your order using the provided tracking link.

Delays & Issues

Vela Natural is not responsible for delays caused by:

  • Courier service issues
  • Natural disasters or unforeseen events
  • Incorrect or incomplete shipping address provided by the customer

Please ensure that your shipping details are accurate at checkout.

Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 24 hours of delivery.
  • If an order is lost in transit, we will work with the courier partner to resolve the issue as quickly as possible.

Address Changes

  • Address changes are allowed only before the order is shipped.
  • Once the order is dispatched, address changes cannot be made.

Changes to This Shipping Policy

Vela Natural reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page.

Contact Information

Site Title: Vela Natural
Owner Name: KIRAN SAMIR JOSHI
Email: support@velanatural.com
Mobile: +91 7041465365
Alternate Mobile: +91 9924132470
Address: G-1206 , TITANIUM CITY CENTER , ANANDNAGAR ROAD , SATELLITE , AHMEDABAD, GUJARAT -380015
Business Info: BEAUTY PRODUCTS AND COSMETIC MANUFACTURING, TRADING, IMPORT AND EXPORT AND E COMMERS SERVICES